Freeware support ticket software

Freshdesk allows your customer support team to collaborate on tickets. Any team member can loop in other team members to discuss a particular support ticket. They can split tickets into sub-tickets and have multiple people work on those simultaneously.

These tickets are linked, which makes tracking them easy. Omnichannel ticket list in Freshdesk Source. Spiceworks is an online network for IT professionals but the vendor also offers free help desk software cloud or self-hosted. The tool lets your support agents accept tickets, reply, add private comments, and resolve issues from a single platform. If you own a multi-location business, the tool can help you set up separate help desk sites and user portals for each location.

All these help desk sites can be rolled up to one master help desk that can be easily managed. Tracking tickets in Spiceworks Source. Zoho Desk is a cloud-based help desk and customer service solution offering features such as ticket management, self-service capabilities for customers, and agent productivity tools.

Zoho Desk helps you convert Facebook or Twitter posts into tickets that can be easily tracked and responded to from the tool. You can add specific keywords to filter social media posts and messages and have them converted into tickets automatically. These tickets can be assigned to a relevant agent or department for fast resolution or any agent can respond to them from their feed visible in the shared inbox.

Ticketing dashboard in Zoho Desk Source. The next step is to select the product that will best fit your business needs. The following steps will help you make that decision:. If you want to explore more tools, we recommend browsing our complete Top 20 Help Desk Software report , which lists the top options based on verified user ratings and web search interest.

This article was updated on March 25, Products considered for this article had to be in the Capterra Shortlist for help desk tools and:. Note: The content in this piece that provides opinions and points of view expressed by users does not represent the views of Capterra. Work cited in publications such as Getfullyfunded and Proofhub. I love storytelling, socializing, and traveling.

Comment by Kristen Bialik on Nov. Thank you for your comment. It looks like some of the software vendors in our list have updated their pricing structures since we last published this post. Comment by George on Oct. Comment by Me on Aug. HubSpot's Free Help Desk and Ticketing Software is a unified help desk dashboard where all customer requests are stored so your entire team can easily track, prioritize, and manage them.

Identify and track KPIs to help your team improve the support you provide customers as well as coach reps and better manage ticket volume. Ticket routing and automation ensure your team doesn't have to manually enter data or assign tickets. You can also assign owners and stages to certain tickets so HubSpot can automatically create personalized pipelines for your reps to increase productivity.

Pro tip: Use HubSpot's Help Desk software to track all customer requests, manage tickets, and prioritize and distribute work among reps. Agiloft provides a portal that customers can use to submit requests at any time.

If personnel are not available, the service will log the request and send a self-service solution as an immediate response before a rep follows up on the case.

Agiloft provides long-term management solutions for cases that may be more complex, too. The software will launch proactive alerts if a case has been open for too long and needs to be escalated.

This is especially helpful for SaaS customer service teams that handle high volumes of technical support calls which often result in follow-up. Whether you're managing incidents, proactively announcing changes in your interface or offerings, or looking for the source of a bug, Jira has service desk features to make the process simple.

Jira comes with built-in automation, queuing, knowledge base, and asset management features. It matches your operational workflow and offers a number of integrations to complement your other service software.

Zoho Desk is a multi-channel help desk that includes an advanced ticket management system. It handles incoming service cases via phone, web, email, chat, and social media. This coverage across multiple channels makes it easier for brands to provide an omnichannel experience. Zoho Desk offers is a widget tool that you can embed on your website. When loaded in a browser, the widget turns into a support form that customers can fill out to request assistance.

They can describe their problem in detail as well as request a preferred channel through which to communicate. This makes it simple for customers to access your support team. It also allows reps to easily analyze and find solutions for incoming requests. This significantly improves first-call resolution rates as well as customer satisfaction.

Spiceworks is a ticketing system that helps businesses manage both internal and customer-facing tasks. It offers a one-time download of their help desk software that users can log into from either a desktop or mobile device.

This makes it easier for customer service teams to manage requests that may come in during off-hours. Spiceworks also offers is an inventory management integration that can help your team oversee product orders that are in progress. It uses an IP scanner to locate orders and then notifies the rep of the order's progress. Reps can then proactively relay that information to the customer so they're aware of any delays that will occur with their delivery. C-Desk is an extensive help desk platform that offers a wide variety of free customer service tools.

It includes everything from ticket management to customer feedback collection. This platform is ideal for smaller businesses that may be adopting their first help desk software.

C-desk also offers tools that can help promote customer success. For example, the gallery tool allows you to upload and post videos and pictures to different albums on your website. Use this feature to create customer testimonials that will give more credibility to your customer service team. SysAid differs from other help desk providers because it uses a modular platform.

Your ticket management software can be completely integrated with your website or application so that customers can utilize it easily in case of any grievance. By using an IT helpdesk ticketing system, you can automate processes associated with handling of tickets for example sending automatic notification to customers when their ticket is resolved, etc. Ticket management systems provide personalised ticket generation experience to each user.

They do this by showing agents past tickets generated by the user, thus skipping asking basic information again and serving customers in a better manner. IT ticketing tools help to enhance the performance of the IT team in providing customer support and employee support. Using IT ticketing software, tickets can be assigned to a group in addition to an individual with IT helpdesk software.

Agents can add their notes for reference and managers can monitor handling of tickets by the agents with the assistance of the best support ticket system. Team Support, one of the best ticketing software, has been designed for modern B2B organisations to ensure outstanding customer support. The moment a person raises an issue, ticket is generated and assigned to the agent most capable of resolving it by this support ticket management system.

This IT ticketing tool has an easy to use interface which makes ticket generation simple for first time users. Using TeamSupport IT helpdesk software, you can generate email reports about utilization of IT personnel and resources for ticket resolution. HPSM, counted as one of the best in the help desk ticketing software list, is used by businesses for resolving IT processes such as change, problem, incident, etc.

HPSM ticket management software is available for use both as cloud-based software as well as on premise usage. Codeless configuration of HPSM IT helpdesk software makes it more customizable and flexible to use with future updates. Users of HPMS can access its different functionalities such as self-ticketing from their mobile phones. HPMS IT helpdesk ticketing system allows users to build their own process workflows to manage their workload better.

HP offers robust support services for HPSM users either through phone or through an online knowledge base. Jira ticket management system is used for bug tracking in software and mobile apps in addition to issue tracking and detecting bottlenecks in projects.

You can resolve requests based on their priorities and notify teams about SLA violations. Using Queues available in this IT ticketing system, agents can allot priority tags like high priority or low priority customer requests. The search option in Jira ticketing tool is based on machine learning, allowing for smarter searches for both employees and customers.

For detailed pricing and demo, you can connect with us. HubSpot ticketing tool allows users to consolidate tickets raised across multiple channels under one dashboard.

This dashboard offered by HubSpot ticketing tool is accessible to all team members. HubSpot ticket management system creates a ticket automatically whenever a customer reaches out and depending on the issue, notifies the appropriate person to handle it. With HubSpot IT helpdesk software, you can convert customer emails into tickets or direct them directly to the dashboard. HubSpot IT ticketing tools include reporting tools to track the usage of the knowledge, customer service impact and much more.

Tickets can be assigned to different members and tracked at a centralized location to know their status. Details of other paid plans are as follows:. Mojo IT helpdesk software is suitable for handling internal service requests as well as external requests generated by customers. This IT ticket system comes with built in reporting tools to measure the effectiveness of your customer service and the option of storing data associated with past tickets in the cloud. Mojo ticket management system has an interactive welcome page which notifies users of business hours, crucial information, updates, etc.

In addition to English, this ticket management software provides its services in French and Spanish. Agents can categorize tickets on several factors such as priority, types, assigned agents, etc.

With Mojo IT helpdesk software, you can keep track of how much time you are spending on ticket resolution and handling priority tickets. Mojo Helpdesk ticket management system can be integrated with calendar apps such as Google Calendar and Office calendar to monitor recurring tickets and ticket deadlines.

Details of other plans are as follows:. Zendesk ticket management software is one of the leading online IT help desk tools that ensures customer service management. Zendesk, touted as one of the best ticket systems, supports ticket consolidation, generated across multiple platforms. Your IT team can view the entire ticketing history of a customer through Zendesk to support them better. For demo and other details, you can connect with us.